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Booking / Ticket
Terms & Conditions

1) Tickets purchased are non-refundable. Seating downgrades are also not allowed.

2) If you require a date or time change on your already purchased ticket(s), please be aware that a surcharge of 20% will be applied on the total price paid for and the new ticket(s) will be charged at full price (no existing promotions/discounts will be carried forward). For such price differences as a result including any upgrade requests, additional fees will be charged accordingly.

All fees and charges must be paid before we are able to proceed with any changes requested.

All changes are subject to availability and we reserve the right to reject any change request at our sole discretion.

All changes must be requested at least 48 hours before the start of the event you initially booked. We are not able to accommodate last minute changes.

*When purchasing through 'TicketBox' or 'ActiUp', please also refer to their respective Terms & Conditions in regards to date or time change as it may differ from purchases made through our Ticket Office.

3) Tickets are for free-seating arrangement (no numbered seats) according to the section purchased (VIP Lane 1, 2, 3, Hot Seats, Standard) and guests are seated on a first come first served basis.

4) Please ensure your ticket is kept in good condition to be scanned upon entry when needed.

5) If you are attending the event as a group, please make sure that all attendees are present at the entrance in the Big Top (i.e. the show tent).

6) Outside food/drinks are not allowed.

7) ALL purchases inside the Big Top (food, souvenirs) are CASH ONLY.

8) Children under 2 years old enter free of charge (no seating).

9) Ages for the tickets are:
Children: 3 – 12 years old
Adult: 13 – 60 years old

Senior Citizen: Above 60 years old

Disabled: Free*

*(requires advance notification at least 48 hours prior to the start of the show and can only be arranged through our Ticket Office)

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